ASL Business Solutions and Partnership

We are not trying to sell.
We are trying to embrace your business philosophy and grow with you.

Services Services

01

Customer Service & Technical Support

  • 24/7 customer service call center support with multi-lingual agents including hot transfer
  • Support for general queries, technical support, troubleshooting, warranty fulfillment and pre- and post- sale customer care
  • Live chat support provides instant interaction with end-users
  • Proactively engage your angry customers regarding any escalation scenarios including channel buyers and BBB
  • Fulfillment Service for your after-sales replacement or spare parts request
  • Order fulfillment ensuring your e-commerce transactions are handled professionally

 

02

Repair, Quality Inspection, and Refurbishment

  • Identify the defect issues with concise product diagnosis procedure
  • Perform wide range of consumer electronics repairs by experienced technicians
  • Complete inspection for product functionality following industry standards
  • Offering sturdy and secure packaging protection for your product

 

 

03

Reverse Logistics RTV/RMA

  • Reverse Logistics Coordination
  • Processing the return requests from your customers by dedicated help desk
  • Flexible and professional inspection procedure for your products condition
  • Sorting the inventory for simplifying your business arrangement
  • Isolate and customize your CID program to minimize your loss from returns
  • Spacious storage area with our systematic inventory control
  • Optimize your cost recovery by restoring and refurbishing your undamaged return products

 

04

Televisions Wholesale Distribution

  • Competitive wholesale price
  • Multiple TV Brands
  • Various product conditions fulfilling the demands from different market segments
  • Wide selections of features and specifications for your diverse business needs
  • Customizable production arrangement to fit your order demand
  • 24/7 multi-lingual Customer Support and ASL Warranty Service assisting your customers

 

05

Product Recall & Epidemic Failures Rework

  • Execute SOP precisely and provide quick turnaround of the rework project to maintain delivery schedule and minimize your loss
  • Provide suggestions and analyze the rework procedure in the most cost-efficient manner
  • Rework project will be executed by well-trained and knowledgeable rework team members
  • Throughly re-packing of the reworked products with original retail package to enhance the value and customer satisfaction
  • Exceptional customer service will engage and assist your clients with attentive support and care to maintain your company reputation

 

06

Fulfillment & Inventory Management

  • Tailor made procedures for your consignment inventory
  • Simplying your inventory arrangement and lowering your storage expense
  • Pick & pack order fulfillment for your after-sales service and e-commerce orders
  • Over-box packaging for any over-sized products providing extra protection to products during the shipment
  • Consumer-oriented On-site installation and White Glover service provide you other solutions for over-sized products
  • Advanced Inventory system provides transparent and real-time access to your consignment products at ASL

 

01

Customer Service & Tech Support

  • 24 Hour Service
  • High inbound call volume
  • Multi-language capability
  • We help you focus on your core growth and save resources by taking the everyday customer stress off your hands.
  • Our fast resolutions and world-class technical suppoort will guarantee customer satisfaction and minimize returns.
  • Our experienced account managers constantly optimize the process for best results
  • Get Email support for customer queries, technical support, troubleshooting, warranty fulfillment and pre and post sale customer care.
  • Our Email support services aims to eliminate misunderstanding between agents and customers.
  • We provide prompt email responses in order to increase customer satisfaction, reinforce brand awareness and minimize returns
 

02

Warranty Services and After Sales Fulfillment

  • Fair warranty decisions and speedy fulfillment are our top priorities.
  • We employ automated checks and detailed reviews from experienced supervisors to protect your bottom line and prevent fraudulent claims.
  • Our onsite fulfillment centers ensure quick warranty services.
 

03

Chat Support

  • Our chat support cuts the hassle of wait times and provides instant customer support.
  • Save resources while enjoying better customer experience.
  • Lower your overall customer service expense with lower interaction and inbound call center costs
 

04

Social Media Management

  • We provide a 24/7 solution to all your social media needs.
  • We guarantee an affordable and scalable solution to improve customer satisfaction and increase brand awareness .
  • Our proactive scanning solution locates and responds to customer complaints instantly.
  • Promote your producs to local and global customers.
 

05

Complementary Analytics and Reporting

  • We review customer pain points as valuable data to understand and improve your customer experience and ultimately boost your sale.
  • Our customized intelligence report helps your business understand your industry trends.
  • We extract critical data from the various channels we employ to analyze your product trends.
  • Our database provides business insight and business intelligence across multiple market players.
 

06

RTV/RMA Return Center

  • High volume high mixed RMA management that offers quick turn around time to save client’s cost on storage fee, service fee, and CID.
  • Save your cost on warehouse management, labor cost, and RMA coordination.
  • We are able to provide FAR on returns for future product quality enhancement.
 

07

Product Repair, Testing, and Refurbishment

  • Technical repair, testing, and refurbish skills that can increase your net recovery on returns by 30% to 50%.
  • Speed up your cash flow as returned products turn around quickly through the refurbishment process.
 

08

Recall Product/Epidemic Quality Failures Urgent Rework Support

  • When you as a manufacturer determines that a product contains a quality-related defect or does not comply with a manufacture standards. We are here for you to save your freight cost, warehouse space, and labor cost.
  • Our rework process follows SOP and provide a on time reworked product delivery which can solve your scheduling issue
 

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