ASL Business Solutions and Partnership
We are not trying to sell.
We are trying to embrace your business philosophy and grow with you.
Customer Service & Technical Support
- 24/7 customer service call center support with multi-lingual agents including hot transfer
- Support for general queries, technical support, troubleshooting, warranty fulfillment and pre- and post- sale customer care
- Live chat support provides instant interaction with end-users
- Proactively engage your angry customers regarding any escalation scenarios including channel buyers and BBB
- Fulfillment Service for your after-sales replacement or spare parts request
- Order fulfillment ensuring your e-commerce transactions are handled professionally
Repair, Quality Inspection, and Refurbishment
- Identify the defect issues with concise product diagnosis procedure
- Perform wide range of consumer electronics repairs by experienced technicians
- Complete inspection for product functionality following industry standards
- Offering sturdy and secure packaging protection for your product
Reverse Logistics RTV/RMA
- Reverse Logistics Coordination
- Processing the return requests from your customers by dedicated help desk
- Flexible and professional inspection procedure for your products condition
- Sorting the inventory for simplifying your business arrangement
- Isolate and customize your CID program to minimize your loss from returns
- Spacious storage area with our systematic inventory control
- Optimize your cost recovery by restoring and refurbishing your undamaged return products
Televisions Wholesale Distribution
- Competitive wholesale price
- Multiple TV Brands
- Various product conditions fulfilling the demands from different market segments
- Wide selections of features and specifications for your diverse business needs
- Customizable production arrangement to fit your order demand
- 24/7 multi-lingual Customer Support and ASL Warranty Service assisting your customers
Product Recall & Epidemic Failures Rework
- Execute SOP precisely and provide quick turnaround of the rework project to maintain delivery schedule and minimize your loss
- Provide suggestions and analyze the rework procedure in the most cost-efficient manner
- Rework project will be executed by well-trained and knowledgeable rework team members
- Throughly re-packing of the reworked products with original retail package to enhance the value and customer satisfaction
- Exceptional customer service will engage and assist your clients with attentive support and care to maintain your company reputation
Fulfillment & Inventory Management
- Tailor made procedures for your consignment inventory
- Simplying your inventory arrangement and lowering your storage expense
- Pick & pack order fulfillment for your after-sales service and e-commerce orders
- Over-box packaging for any over-sized products providing extra protection to products during the shipment
- Consumer-oriented On-site installation and White Glover service provide you other solutions for over-sized products
- Advanced Inventory system provides transparent and real-time access to your consignment products at ASL
Customer Service & Tech Support
- 24 Hour Service
- High inbound call volume
- Multi-language capability
- We help you focus on your core growth and save resources by taking the everyday customer stress off your hands.
- Our fast resolutions and world-class technical suppoort will guarantee customer satisfaction and minimize returns.
- Our experienced account managers constantly optimize the process for best results
- Get Email support for customer queries, technical support, troubleshooting, warranty fulfillment and pre and post sale customer care.
- Our Email support services aims to eliminate misunderstanding between agents and customers.
- We provide prompt email responses in order to increase customer satisfaction, reinforce brand awareness and minimize returns
Warranty Services and After Sales Fulfillment
- Fair warranty decisions and speedy fulfillment are our top priorities.
- We employ automated checks and detailed reviews from experienced supervisors to protect your bottom line and prevent fraudulent claims.
- Our onsite fulfillment centers ensure quick warranty services.
- Our chat support cuts the hassle of wait times and provides instant customer support.
- Save resources while enjoying better customer experience.
- Lower your overall customer service expense with lower interaction and inbound call center costs
Social Media Management
- We provide a 24/7 solution to all your social media needs.
- We guarantee an affordable and scalable solution to improve customer satisfaction and increase brand awareness .
- Our proactive scanning solution locates and responds to customer complaints instantly.
- Promote your producs to local and global customers.
Complementary Analytics and Reporting
- We review customer pain points as valuable data to understand and improve your customer experience and ultimately boost your sale.
- Our customized intelligence report helps your business understand your industry trends.
- We extract critical data from the various channels we employ to analyze your product trends.
- Our database provides business insight and business intelligence across multiple market players.
RTV/RMA Return Center
- High volume high mixed RMA management that offers quick turn around time to save client’s cost on storage fee, service fee, and CID.
- Save your cost on warehouse management, labor cost, and RMA coordination.
- We are able to provide FAR on returns for future product quality enhancement.
Product Repair, Testing, and Refurbishment
- Technical repair, testing, and refurbish skills that can increase your net recovery on returns by 30% to 50%.
- Speed up your cash flow as returned products turn around quickly through the refurbishment process.
Recall Product/Epidemic Quality Failures Urgent Rework Support
- When you as a manufacturer determines that a product contains a quality-related defect or does not comply with a manufacture standards. We are here for you to save your freight cost, warehouse space, and labor cost.
- Our rework process follows SOP and provide a on time reworked product delivery which can solve your scheduling issue