ASL Business Solutions and Partnership

We are not trying to sell.
We are trying to embrace your business philosophy and grow with you.

01

Customer Service & Technical Support

24/7 customer service call center support with multi-lingual agents including hot transfer
Support for general queries, technical support, troubleshooting, warranty fulfillment and pre- and post- sale customer care
Live chat support provides instant interaction with end-users
Proactively engage your angry customers regarding any escalation scenarios including channel buyers and BBB
Fulfillment Service for your after-sales replacement or spare parts request
Order fulfillment ensuring your e-commerce transactions are handled professionally

Repair, Quality Inspection, and Refurbishment

Reverse Logistics RTV/RMA

Reverse Logistics Coordination
Processing the return requests from your customers by dedicated help desk
Flexible and professional inspection procedure for your products condition
Sorting the inventory for simplifying your business arrangement
Isolate and customize your CID program to minimize your loss from returns
Spacious storage area with our systematic inventory control
Optimize your cost recovery by restoring and refurbishing your undamaged return products

Televisions Wholesale Distribution

Competitive wholesale price
Multiple TV Brands
Various product conditions fulfilling the demands from different market segments
Wide selections of features and specifications for your diverse business needs
Customizable production arrangement to fit your order demand
24/7 multi-lingual Customer Support and ASL Warranty Service assisting your customers

Product Recall & Epidemic Failures Rework

Execute SOP precisely and provide quick turnaround of the rework project to maintain delivery schedule and minimize your loss
Provide suggestions and analyze the rework procedure in the most cost-efficient manner
Rework project will be executed by well-trained and knowledgeable rework team members
Throughly re-packing of the reworked products with original retail package to enhance the value and customer satisfaction
Exceptional customer service will engage and assist your clients with attentive support and care to maintain your company reputation

Fulfillment & Inventory Management

Tailor made procedures for your consignment inventory
Simplying your inventory arrangement and lowering your storage expense
Pick & pack order fulfillment for your after-sales service and e-commerce orders
Over-box packaging for any over-sized products providing extra protection to products during the shipment
Consumer-oriented On-site installation and White Glover service provide you other solutions for over-sized products
Advanced Inventory system provides transparent and real-time access to your consignment products at ASL

24 Hour Service
High inbound call volume
Multi-language capability
We help you focus on your core growth and save resources by taking the everyday customer stress off your hands.
Our fast resolutions and world-class technical suppoort will guarantee customer satisfaction and minimize returns.
Our experienced account managers constantly optimize the process for best results
Get Email support for customer queries, technical support, troubleshooting, warranty fulfillment and pre and post sale customer care.
Our Email support services aims to eliminate misunderstanding between agents and customers.
We provide prompt email responses in order to increase customer satisfaction, reinforce brand awareness and minimize returns

Fair warranty decisions and speedy fulfillment are our top priorities.
We employ automated checks and detailed reviews from experienced supervisors to protect your bottom line and prevent fraudulent claims.
Our onsite fulfillment centers ensure quick warranty services.

Our chat support cuts the hassle of wait times and provides instant customer support.
Save resources while enjoying better customer experience.
Lower your overall customer service expense with lower interaction and inbound call center costs

We provide a 24/7 solution to all your social media needs.
We guarantee an affordable and scalable solution to improve customer satisfaction and increase brand awareness .
Our proactive scanning solution locates and responds to customer complaints instantly.
Promote your producs to local and global customers.

We review customer pain points as valuable data to understand and improve your customer experience and ultimately boost your sale.
Our customized intelligence report helps your business understand your industry trends.
We extract critical data from the various channels we employ to analyze your product trends.
Our database provides business insight and business intelligence across multiple market players.

High volume high mixed RMA management that offers quick turn around time to save client’s cost on storage fee, service fee, and CID.
Save your cost on warehouse management, labor cost, and RMA coordination.
We are able to provide FAR on returns for future product quality enhancement.

Technical repair, testing, and refurbish skills that can increase your net recovery on returns by 30% to 50%.
Speed up your cash flow as returned products turn around quickly through the refurbishment process.

When you as a manufacturer determines that a product contains a quality-related defect or does not comply with a manufacture standards. We are here for you to save your freight cost, warehouse space, and labor cost.
Our rework process follows SOP and provide a on time reworked product delivery which can solve your scheduling issue